Terms & Privacy

By downloading, creating an account, accessing, or using ACE, you agree to these Terms of Service. If you do not agree, do not use the platform.

1. Nature of the Service

ACE provides digital tools and support services including:

• Healthcare organization tools
• Appointment and medication tracking
• Educational content
• AI-generated plain-language information
• Symptom and wellness tracking
• Advocacy and care navigation support
• Communication and productivity features related to care management

ACE may update, modify, add, or remove features at any time.

2. No Medical Advice

ACE does not provide:

• Medical advice
• Diagnosis
• Treatment plans
• Prescriptions
• Clinical monitoring
• Emergency triage
• Licensed healthcare services unless explicitly stated through separate professional arrangements

Nothing in ACE should be interpreted as medical instruction or a substitute for professional medical judgment. Your use of ACE does not create a physician-patient, therapist-patient, nurse-patient, or other licensed treatment relationship.

3. Emergency Use Prohibition

Examples of emergencies include:

• Chest pain
• Difficulty breathing
• Stroke symptoms
• Severe allergic reaction
• Seizures
• Loss of consciousness
• Severe bleeding
• Suicidal thoughts or self-harm risk
• Overdose

Do not rely on ACE during emergencies.

4. User Responsibility

You are solely responsible for how you use information provided through ACE. You agree to:

• Confirm medical information with licensed providers
• Verify medications, diagnoses, and treatment decisions
• Use your own judgment when applying wellness suggestions
• Provide accurate account information when required
• Maintain the confidentiality of your login credentials

5. AI Features and Limitations

ACE may include artificial intelligence tools designed for education, organization, and support. AI outputs:

• May be incomplete
• May contain errors
• May be generalized
• May not fit your personal health situation
• Should not replace professional care

You agree not to rely on AI outputs as a substitute for medical advice or emergency assistance. ACE may use safety systems such as emergency keyword detection, safe-response boundaries, escalation prompts, validation checks, and restricted medical claims logic.

6. Advocate Support Services

ACE advocates may provide support for healthcare organization and navigation. Advocates may help with:

• Appointment preparation
• Understanding written instructions
• Organizing questions for providers
• Follow-up planning
• Care system navigation

Advocates do not diagnose conditions, prescribe treatment, replace licensed providers, or deliver emergency medical services.

7. Privacy and Data Use

Your use of ACE is also governed by the ACE Privacy Policy. Please review it carefully.

8. Intellectual Property

All ACE content, branding, software, designs, graphics, workflows, and materials are owned by ACE or its licensors and protected by applicable intellectual property laws. You may not copy, resell, reverse engineer, or misuse the platform.

9. Limitation of Liability

To the fullest extent allowed by law, ACE and its operators are not liable for indirect, incidental, consequential, special, or punitive damages arising from use of the platform. ACE is provided on an “as is” and “as available” basis without warranties of uninterrupted or error-free service.

10. Account Suspension or Termination

ACE may suspend or terminate access for misuse, fraud, harmful conduct, security concerns, or violations of these Terms.

11. Changes to Terms

ACE may update these Terms from time to time. Continued use after updates means you accept the revised Terms.

12. Contact

For support or policy questions, contact ACE through the support options available in the app, or reach Love Worth Work directly: